Q. Are the calculators available to anybody?
A. No, the calculators are only available to larger clients or potential customers, like wholesale companies that use or resell larger volumes of bags, sleeves etc. Our minimum order quantity for bags or sleeves is appr. 50,000 pcs. depending on the size of the product we have to produce.
Q. What exactly do you check when I apply for access to the calculators?
A. We do a small background check. We check whether you are a registered company and if your contact details are correct. We do not check any financial records at this stage.
Q. What is the delivery time of your products?
A. Since we custom make everything, we do not have any product in stock. Usually our delivery time is 3-4 weeks depending on the season and the product that you desire. This does not include shipping from the factory to your location. For actual lead times, please contact your sales rep.
Q. Can you ship to my company?
A. Due to our long history of shipping our products worldwide, we are able to ship to almost every country and since we work with shipping companies that have large office networks, we are most of the times also able to clear the shipment for you and deliver to your company directly hassle free for you.
Q. What are your payment terms?
A. Most of our customers buy on an open account basis, for first time customers however we will require a pre-payment of 30% in advance and 70% cash against documents.
Q. When I develop a product or print myself, will you produce it for other customers as well?
A. No, when you have developed something and we have not produced something similar before, we will not produce it for other customers. When we have developed something especially for you this will be the case as well.
Q. How do I know that you print the products like I want?
A. When you order printed products, you will have to send us a sample or we develop the print for you. As soon as we have received that we will provide you with a proof print in a pdf or jpg format. We only start production after you have approved this proof print and we will print according to the proof.
Q. Can I buy from your Chinese company?
A. No, our factory does not sell directly to customers. We have to focus on the production of our products as this is most important, our sales offices in Hong Kong and the Netherlands, handle our sales.
Q. Can you pack my products in boxes with my logo?
A. Yes, we can develop a special box for you with your logo and label requirements. There are some requirements in regards to amount of boxes and there will be additional charges.
Q. Will my products be palletised?
A. Unlike many Chinese factories we do palletise our products.
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